In addition to the statutory warranty rights in case of defects to quality and title, we also offer you an additional guarantee for your COEUR DE LION jewellery, which is in addition to your statutory warranty rights and does not limit them, as follows:

1. The warranty shall apply with respect to material defects and defects in workmanship of your COEUR DE LION jewellery. The warranty does not extend to improper use, third-party repair, careless handling, wear and tear, wearing parts such as leather straps, misuse, or if the jewellery item is damaged by an accident, for example. Please observe the special care instructions for jewellery from COEUR DE LION. Disregarding the special care instructions leads to a loss of warranty.

2. This warranty shall remain valid for two years from the date of purchase. The date stamped on the proof of purchase date is decisive and this must be presented in the event of a warranty claim.

3. The prerequisite for granting the warranty is that you as a consumer also purchased the item of jewellery from the official COEUR DE LION online shop (http://www.coeur.de). Guarantor is COEUR DE LION Schmuckdesign GmbH, Krefelder Strasse 32, 70376 Stuttgart, Germany.


Please note that any COEUR DE LION jewellery purchased from an authorised dealer must be submitted there and not to Schmuckdesign GmbH, Krefelder Strasse 32, 70376 Stuttgart, Germany.

In accordance with these warranty conditions, your COEUR DE LION jewellery item will be repaired free of charge. Should this not be possible or a repair is disproportionate, we shall exchange this item of jewellery for another of an equivalent value free of charge. We shall refund shipping costs up to the maximum amount of the following fixed shipping costs:

Fixed shipping fee Prices incl. 19% VAT
Shipping within Germany €4.95
Shipping within the European Union €9.95
Shipping outside the European Union €14.95
Shipping to Great Britain £ 9.50


If the warranty is not applicable in this instance and/or statutory warranty claims do not apply, we can offer you the opportunity to have your item of jewellery professionally repaired in-house.

We have the following fixed charges for this:

Reason
Prices incl. 19% VAT
Necklace Earring Bracelet Ring
Dejected / damaged nylon-coated steel wire €15/£14 - €15/£14 -
Damaged Material €19/£18 €15/£14 €19/£18 -
Rework to the ring - - - €15/£14


To take advantage of our warranty or repair service, please submit the defective piece of jewellery to the specialist dealer from whom you purchased the jewellery. The retailer will generally assume subsequent handling on your behalf. If you purchased the item of jewellery via the COEUR DE LION online shop, please send the damaged jewellery to:

COEUR DE LION Schmuckdesign GmbH Returns Department
Krefelder Strasse 32
70376 Stuttgart, Germany

Please include a copy of the proof of purchase and the COEUR DE LION repair form in the package. You do not necessarily need to use the repair form to put forward a statutory warranty claim.